How to Complete Your Proof of Face (POF) Verification？
Completing Your Proof of Face Verification
Proof of Face (POF) is an Advanced Verification step that uses a selfie check to help confirm your identity and protect your account. Eligible clients can start it through the Client Portal or Vantage app without waiting for a verification request.
You must successfully complete Proof of Identity (POI) verification before starting POF.
Before You Begin
- Confirm that your POI verification is approved.
- Use a device with a working camera and allow camera access when prompted.
- Choose a well-lit location and ensure your face is clearly visible.
- The registered account holder must complete the face verification personally.
Via the Client Portal
- Log in to your Client Portal.
- Go to Account → Verification.
- Select the Plus tab.
- Find Face Verification and click Verify Now.
- Follow the on-screen instructions to complete and submit the selfie check.
Via the Vantage App
- Log in to the Vantage app and open the Verification section.
- In the Authentication Centre, select Plus, then tap Verify under Face Verification.
- Tap Continue when prompted and follow the on-screen instructions to complete and submit the selfie check.
The website and app provide access to the same self-service POF verification process.
Checking Your Verification Status
Return to Face Verification to check the result:
| Status | What to Do |
|---|---|
| Under review | Your submission is being processed. Monitor the verification page for an update. |
| Verified | Your face verification has been approved. |
| Unsuccessful | Review any message displayed, correct the issue and try again. |
If You Cannot Complete Verification
- Camera does not open: Check the camera permissions for your browser or app.
- Your face is not detected: Improve the lighting, clean the camera lens and keep your face within the on-screen frame.
- Verification is unsuccessful: Follow the instructions displayed and retry with the registered account holder.
- The Plus tab or verification option is missing: Confirm that your POI has been approved. Contact Customer Support if the option remains unavailable.
Important
Completing POF helps confirm your identity but does not automatically qualify you for a promotion. Any promotional eligibility remains subject to the relevant offer’s requirements and Terms and Conditions.
Need More Help?
If you cannot start verification, repeatedly receive an unsuccessful result or need help checking a pending submission, contact us through Live Chat on the Vantage app or website, or email support@vantagemarkets.com.
Include whether you are using the Client Portal or app, your device details and a screenshot of the status or error. Never share your password or verification codes.